ORDER CONFIRMATION

We endeavour to dispatch all orders the same day they are received, however some orders may be dispatched the next working day.

 

  • Express Delivery.
  • World Wide Deliver Ensured
  • Track your order

Please note that when an order has been dispatched, a 'dispatch confirmation' email is automatically sent to the customer's email address containing your tracking number if applicable. The purpose of this email is to alert customers of imminent delivery so that they can make arrangements to receive the parcel.

DELIVERY OPTIONS

EXpress Delivery. We always use a Express delivery service for shipping orders, although no delivery company actually guarantees delivery 'next day', not even the specialist couriers like TNT or Initial City Link; however, in our experience 99% of dispatched orders are received by the customer with in 5 - 7 working days.

 

Cheaper Delivery Options for Bulk Purchases By ordering in Bulk you can significantly lower your shipping costs due to lower shipping prices for higher weights.

 

Contact us for any queries regarding bulk orders

RETURNS AND EXCHANGES

You have the right to cancel your order within 7 working days from delivery. You must notify us in writing (i.e. via letter, fax or email) of your intention to cancel within 7 working days from delivery.


After notification we will issue you a returns number that you must quote on the paperwork when returning the goods. Goods must be returned 'AS SOLD' in the original packaging with all components and accessories. Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.


Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days. Any 'FREE GIFTS' with the products must also be returned. Sale and discounted items can only be exchanged and not refunded We are unable to accept returns of the following items: Opened Pre-recorded DVDs, CDs, Minidiscs, games and software, the goods were a special order to the customer's specification, products with contract services that have been connected (i.e mobiles).


Please Note Returns cannot be accepted without prior authorisation by Maktaba Islamia in the form of a returns authorisation (RMA) number that we will issue you with. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account. . You must return the unwanted items at your own expense and risk. Maktaba Islamia is not responsible for returned items lost in the post, therefore we recommend sending your returns via a trackable delivery service.